Refund policy

RETURNS & REFUNDS

30-day returns worldwide.
EU/EEA customers have a statutory 14-day right of withdrawal.

Original shipping costs, customs duties, taxes, and VAT are non-refundable. Return shipping costs will be deducted from your refund.

We want you to feel confident when shopping with us. Please read the instructions below carefully before returning any items.

Return Policy

EU/EEA Returns

Instructions for EU returns:

• Use the printed return label provided with your order (UPS or Bring, depending on the destination country).
• Include the packing slip/invoice inside the return parcel.

 

Returns from outside the EU/EEA (USA & Canada)

Instructions for non-EU returns:

• Use the return bag included in your original package.
• The return bag is pre-prepared for return to Sweden.
• Nothing may be removed from the return bag.
• The return shipping label and proforma documents affixed to the return package must remain in place.
• Include your packing slip inside the return package.

Not following these instructions may result in additional customs duties, taxes, VAT, or import charges. Any such charges will be deducted from your refund, and the customer remains responsible.

Condition of Returned Items

Returned items must be:

• Unused and unwashed
• In original packaging
• With all tags attached
• Free from stains, perfume, smoke, makeup, pet hair, or other marks
• In fully resalable condition

Refunds may be reduced if the product has been handled beyond what is necessary to assess its nature and characteristics.

Shipping Costs, Duties & Refunds

• Shipping costs are non-refundable.
• Customs duties, import taxes, VAT, and any similar charges are non-refundable.
• Return shipping costs will be deducted from your refund unless the item is defective or otherwise agreed.
• Refunds will be processed within 14 days after we receive the returned goods or valid proof of return.